IT Support
IT Support
Our IT Expert support your business, not just your IT infrastructure.
IT support
IT support
Our IT Expert support your business, not just your IT infrastructure.
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Description

We understand that growing a business demands all your time, energy and focus. You do what you are good at, and we make your IT infrastructure to accelerate your business growth.

With the experts at MCI on your side, you can finally say goodbye to delays, downtime, and disruptions caused by inefficient or outdated IT. We deliver a full range of services to keep your network, servers, email system, workstations, VoIP phones and other vital infrastructure running smoothly.

Monitoring and Alerting

  • We will proactively monitor your network 24/7 and remotely address potential points of failure before they become critical.
  • Automatic alerts guarantee a rapid response time.
  • Problems will often be resolved before you experience downtime.

Preventative Maintenance

  • Minimize disruptions to your work environment by resolving issues proactively.
  • Maintenance work is done after business hours to minimize downtime for your employees.
  • Detailed visibility into the health and performance of your IT assets allows us to diagnose problems faster than ever.

Security Assurance

  • Patch management and inventory ensures your operating systems are up-to-date and not exposed to vulnerabilities.
  • Antivirus / Malware detection and protection to allow for a secured computing environment.
  • Penetration Testing to identify weaknesses in your IT infrastrcture.
Melbourne city IT reporting

Reporting

  • Comprehensive, graphical reports emailed automatically every month.
  • Simplifies capacity management and upgrade planning.
  • Justifies technology investments.
Ongoing support for one technology project or solution. (i.e. Desktop deployment, Network Infrastructure, Server and Storage, Unified Communications, and Physical Security). Payment is based on the hours spent on the service.
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A set of plans design for companies that have internal IT staff. Whether it’s a one man team or senior level engineers, we complement your staff with our Monitor, Assist, and Manage plans. Payment is based on the number of active users, active servers and other devices, from 1$ per user per day.
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A comprehensive package of the most important IT functions to allow for complete outsourcing of our clients IT department. Designed for smaller businesses without internal IT staff, we become your IT department with dedicated engineers to manage and support your business.
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