Our VoIP solutions:
- ANDROID OR IPHONE APP: Use your office phone on your smart phone! Give you more flexibility such as Work from home!
- CALL FORWARD: Be sure not to miss important calls. Your phone calls can be automatically forwarded calls to another extension or to your mobile.
- VOICEMAIL: As you would expect but messages can be forwarded by email if required.
- HUNT GROUPS: Call queues can answer multiple calls and distribute them to agents to load balance all incoming calls.
- OUTLOOK INTEGRATION: Integration with Microsoft Outlook provides the user with click to call and screen pop of contact details.
Why VoIP ?
- Lower costs
- Increased accessibility
- Complete portability
- Higher scalability
- Advanced features for small and large teams
- Clearer voice quality
- Supports multitasking
- More flexibility with softphones
Before embracing VoIP, it would be fair to say we know a thing or two about VoIP. Here’s a detailed guide into its pros and cons:
1) LOWER COSTS
The bottom line is vital for every business, large or small. So, you have to consider every cost-saving opportunity. One way companies can realize significant cost savings is by adopting a VoIP phone system.
On average, a landline phone system (POTS) costs businesses $30 per line each month. This rate comprises local (and sometimes domestic) calls only. VoIP plans, in contrast, are available for less than $10 per line.
That’s right. Going by these figures means, VoIP can lower your phone bill by more than half of what it is right now.
A) PBX COSTS
A PBX (private branch exchange) is an on-premise physical piece of hardware. It connects many landline phones in an office and can cost a huge sum of money. We are talking tens of thousands of dollars — an amount you can amortize over several years.
You may argue that analog phones cost about the same as IP phones. The exact price will differ based on the desired features.
To ease the transition in their phone system upgrades, such organisations could use a Session Initiated Protocol, known as a SIP Trunk. A SIP Trunk acts as a digital pathway for your voice services while maintaining existing phone hardware in your office. The key benefits of SIP Trunking include lower costs, easier to manage, and you can activate service instantly.
B) COPPER WIRING CHARGES
Broadband connections also do away with the extra wiring because VoIP networks allow both voice and data on the same channel. In IT and telecom circles, the correct word for this is full-duplex. It’s the ability to send and receive voice and data concurrently. Most VoIP desk phones need only one Ethernet to be connected to it.
C) CALLING EXPENSES
Direct costs also come in the form of the cost of calling. VoIP calls are cheaper compared to the Public Switched Telephone Network (PSTN) or the traditional circuit-switched telephone network by a stretch.
Statistics reveal that small businesses using VoIP can reduce their company’s phone bill by up to 60%. They can also save up to 90% on international calls.
D) RECURRING EXPENSES
A VoIP service also enables businesses to cut other ongoing expenses such as taxes, repair and maintenance fees. VoIP providers usually roll these costs into subscription plans which, can cost as little as $5 per user per month.
All these costs, combined, make VoIP service an appealing proposition for growing startups and SMBs.
More Benefits about VoIP...
INDIRECT COST SAVINGS
Indirect savings are more difficult to quantify, but that doesn’t make them any less critical for your business.
Below are some of the most common areas where organizations save money long-term.
A) SAVINGS WITH REMOTE WORK
Switching to VoIP lets employees stay connected to the corporate phone system while working remotely. This is thanks to the long list of VoIP phone features like call waiting, auto-attendant, instant video calling, conference calling, and others not provided by traditional phones.
Studies show that this not only can increase employee productivity, but it can also cut down on utilities and office space.
B) ADD-ON FEATURES AT NO EXTRA COST
You probably might be quick to point out that even traditional PBX supports remote working through functionalities like call transfer, group ringing, call queuing and so on.
In essence, these features are not inherent in a standard PBX system. Rather, they are add-on features that you have to pay for separately.
By comparison, VoIP phone services include many of these features at no additional cost. No need to pay extra for whatever feature you think could be useful for your business.
C) REPURPOSED MANPOWER
If your business relies on a secretary to handle phone calls and take messages, the auto attendant feature lets you repurpose that role at no additional cost. (An in-house secretary hired on a full-time basis pockets about $45K a year, which is not cheap.)
Of course, a secretary does make sense for companies taking a large number of walk-ins or large corporations with sizeable budgets.
However, smaller businesses may find it difficult to justify this kind of salary. But with the auto attendant feature a click away, you’ve just waived this cost.
2) INCREASED ACCESSIBILITY
Cost efficiency aside, accessibility is one of the biggest benefits of VoIP for business. One distinct advantage cloud-based VoIP service offers is the ability to make calls from anywhere.
If you have a decent data connection, you can make and receive calls for your business. And when you’re unable to answer the call, you can direct calls to another person or get voicemails emailed to you. A noted benefit of VoIP is the ability to take your business phone with you with nothing more than a softphone app.
In an increasingly mobile workforce, remote accessibility allows your business to be flexible. Mobile employees can stay productive regardless of their location.
What’s more: VoIP adapts based on how your employees work. Employees don’t need to be physically present at the office. They can work on their smartphones and tablets from anywhere.
[The State of Work Productivity Report revealed 65% of full-time employees are of the view that a remote work schedule would bolster productivity.]
3) COMPLETE PORTABILITY
A VoIP number, also known as a virtual number, is completely portable. This means you can use the same number wherever you go.
For people who travel a lot, this should be more than welcome news. Better yet, in the event your business changes address, you can retain the same VoIP number.
4) HIGHER SCALABILITY
Scalability is another of the many VoIP advantages that make it an attractive proposition for growing businesses. While this is an often-talked-about aspect of VoIP, what does it mean exactly?
Given the option, every business owner would prefer a phone system that grows in step with their business.
A VoIP solution does away with having to purchase expensive hardware or dedicated line as you grow. No matter what the scenario, toggle your preferences instantly without having to purchase additional lines or dedicated hardware.
5) ADVANCED FEATURES FOR SMALL AND LARGE TEAMS
With advanced features like auto attendant and call transferring, VoIP allows even a one-person operation to project the image of a larger company.
On the other hand, it can make a large enterprise feel more approachable. It’s all about making the best use of all the available features.
Similarly, the auto attendant feature can make you look larger than you are. For example, you could be a sole proprietor but still set up your auto attendant to sound like you are a company with multiple departments.
Business VoIP providers include robust conference calling features built right into their service.
6) CLEARER VOICE QUALITY
When VoIP service first rolled around, one of its most significant disadvantages was its weak call quality. Calls would drop for no reason, the voice quality itself was bogus, and latency was the order of the day.
Today, as long as you have a fast and stable Internet connection, voice quality should not be an issue. VoIP calls tend to be crisp and clear, with no latency issues, lag, or call dropouts.
The key to VoIP call quality is a robust connection with good bandwidth. Without this, it can be a nightmare, especially if you often find your office making concurrent calls. There’s always someone who calls in with a cell phone, and everyone else suffers through echos, delays, and background noise.VoIP phones end those interruptions so you can focus on the meeting’s agenda. Innovations such as noise-canceling microphones and advanced audio compression enable VoIP phones to achieve superior sound quality.
7) SUPPORTS MULTITASKING
Along with traditional phone calls, VoIP allows you to send documents, images, and video all while simultaneously engaging in a conversation. So you can seamlessly hold more integrated meetings with clients or staff from other corners of the globe.
8) MORE FLEXIBILITY WITH SOFTPHONES
Despite the name, softphones are not hardware devices. Instead, they are programs installed on a computer or other smart devices like a tablet or smartphone. A good example is Skype, although enterprise VoIP providers have their applications tailored particularly for business.
The upside to having a softphone for your business communications is manifold:
- Frees up desk space
- Cuts additional equipment costs
- Allows for even greater portability
- Enables the constantly-connected workforce
More than that, softphones allow you to be flexible. They give you access to features that support your remote work style.
9) INCREASED SECURITY
VoIP can mitigate such security threats by leveraging the advancements made in IP technology including encryption and improved identity management. Hosted VoIP providers work around the clock to protect their networks, so you don’t have to.
Securing your VoIP system means you should work with a trustworthy VoIP provider that undergoes independent security audits, ensure staff practices healthy password habits.
VoIP Products we support
Main product we support but not limited
The best thing about switching to a VoIP phone system, besides the productivity benefits and cost savings, is the ease of installation. We’ll take care of everything for you, including the supply of all new phone equipment, and manage your system. No matter how many employees you have or how many locations you work over, we’ll get you up and running quickly. As one of the industry’s leading VoIP providers, we’ll work closely with you so that we understand your existing business challenges and help to solve them with our agile, cost-effective and flexible telephony solutions.
We support most of the brand in the market, such as Cisco, FreePBX, Asterisk, 3CX, and more!